Incident and Complaint Reporting Quiz

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1. What methods of observation are used when working with a client?

• smell, touch, sight
• hearing, asking questions
• sight, hearing
• none of the above

2. Jill is an 81-year-old patient that recently was in the hospital for pneumonia. Jill has become very weak and can no longer get to the restroom on time and frequently is incontinent (loss of control) of urine. Consequently, she wears pull up diapers. While you are assisting her with her shower, you see a broken skin area that is the size of a dime on the right side of her tailbone that also has a small amount of clear drainage. What do you do?

• You know that it is small and think it will probably just heal on its own, so you dry Jill and put a fresh pull up on her. You then note it in your documentation.
• You stop what you are doing and immediately call her doctor.
• You finish bathing her, put a fresh pull up on her, get her dressed and comfortable and make sure she is safely in a chair or in bed and then you call the office and ask to speak to nursing so you can report the broken area.
• You find some diaper rash cream in the cabinet and put that on to protect the area.

3. You have called the office and are talking to the Director of Nursing. What do you report about Jill?

• She is incontinent and should be seen by a nurse.
• She needs a doctor’s appointment.
• While you were bathing her, you saw a broken area the size of a dime that has a small amount of drainage and then document ‘report issue to office’ in your charting.

4. You get off the phone with the Director of Nursing and go back to see if Jill needs anything. While talking to Jill, she tells you that her nephew came by and took her bank card without her consent and that she is worried about him spending all her money. What do you do?

• Call the police
• Call Adult Protective Services
• You call her brother who is the father of the boy that took her card and tell him what happened
• You call the office and report the situation to the Director of Nursing

5. It is your responsibility to correctly diagnose what is going on with your patient.

• true
• false

6. If you document your finding in your charting, you do not need to tell the RN Case Manager or the Director of Nursing about anything.

• true
• false

7. A Home Health Aide's observations provide important information essential to the proper care and satisfaction of the patient

• true
• false

8. If a patient complains to you about another Home Health Aide, you should report this to the Director of Nursing or Administrator.

• true
• false

9. You are to report any suspicions of abuse to the Director of Nursing or the Administrator, who will do the follow-up review and submit any needed reports (such as Adult Protective Services).

• true
• false

10. Falls only have to be reported if the client is patient is injured.

• true
• false

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