Patient Rights and Responsibilities, Advanced Directives, Complaints Quiz

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1. Patients have a right to:

• Be treated with respect
• Make complaints to the agency
• Participate in plan of care development
• Be given home health hot line number
• All of the above

2. Patient's responsibilities include:

• Provide accurate information to the agency
• Remain under the care of a physician
• Follow the plan of care
• Respect the agency's staff
• All of the above

3. An Advanced Directive is a document that allows people to choose what kind of medical care they wish to have in the event they are unable to make those decisions themselves.

• true
• false

4. Who do patients need directed to call to place a complaint?

• the Administrator
• the Director of Nursing
• the scheduler

5. A conflict of interest occurs when the leadership or staff enters into a relationship with another organization or individuals which may adversely affect the staff’s commitment to the agency and to the culture of safety and quality.

• true
• false

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